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joodSo my car was ready when I got there. My paperwork wasn't, but it only took a few minutes for it to arrive.
Over $3,700 worth of work done, including almost a month of car rental, and printed right there on the invoice, it read "Customer only responsible for $50 deductible". Woot!
So I hand over my Amex card. The cashier rings it up and hands me a receipt to sign for $3,700+.
"No, it's only the deductible of $50."
She hems and haws and realizes it's wrong and goes to her adding machine to try three times to subtract $50 from $3,700+ so she'd know how much of a credit to ring up.
Doi.
"Just credit the full amount and re-run the charge for $50." I didn't want a weird paper trail.
So she rang it up. As a sale. AGAIN. So she's now hit my Amex for almost $7,500. But, see, because the amount is over some arbitrary limit, she can no longer just ring up a credit for it; she has to call the General Manager, who takes more than 20 minutes to show up and approve the correction of the stupid, stupid mistake.
Seriously, they should take this show on the road. They could market it as a contemporary farce.
On the upside, I paid only $50 for what should have been three weeks' worth of car rental (the warranty only covers a week), and my car drives like a dream again. (Which it rightly should, with a new transmission and all.)
Unfortunately it's slicker than a buttered watermelon outside, so I need new tires. And the car is still pulling a bit to the left, so it needs an alignment. But not just yet. I want to enjoy having my car back for a spell first.
Over $3,700 worth of work done, including almost a month of car rental, and printed right there on the invoice, it read "Customer only responsible for $50 deductible". Woot!
So I hand over my Amex card. The cashier rings it up and hands me a receipt to sign for $3,700+.
"No, it's only the deductible of $50."
She hems and haws and realizes it's wrong and goes to her adding machine to try three times to subtract $50 from $3,700+ so she'd know how much of a credit to ring up.
Doi.
"Just credit the full amount and re-run the charge for $50." I didn't want a weird paper trail.
So she rang it up. As a sale. AGAIN. So she's now hit my Amex for almost $7,500. But, see, because the amount is over some arbitrary limit, she can no longer just ring up a credit for it; she has to call the General Manager, who takes more than 20 minutes to show up and approve the correction of the stupid, stupid mistake.
Seriously, they should take this show on the road. They could market it as a contemporary farce.
On the upside, I paid only $50 for what should have been three weeks' worth of car rental (the warranty only covers a week), and my car drives like a dream again. (Which it rightly should, with a new transmission and all.)
Unfortunately it's slicker than a buttered watermelon outside, so I need new tires. And the car is still pulling a bit to the left, so it needs an alignment. But not just yet. I want to enjoy having my car back for a spell first.
